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CASE STUDY: Healthcare SaaS
Our customer, a leading provider of Software as a Service (SaaS) solutions for the healthcare industry, faced a significant challenge in their payment processing needs. Their client base, consisting of private healthcare practices, required integration with a variety of payment gateways, each with specific requirements. Ensuring ease of use and the secure transmission of merchant account information with transactions were critical concerns. Additionally, they sought a simplified, secure, and comprehensive solution through a single integration API.
The Challenge
The primary challenges our customer faced included:
- Integration with Multiple Payment Gateways: Each healthcare practice had its own preferred payment gateway, necessitating a versatile solution capable of integrating with multiple systems.
- Ease of Use and Security: The customer required a solution that not only facilitated the easy transmission of merchant account information but also ensured high security standards, similar to tokenization.
- Simplified Integration: A one-stop solution for integration was essential to reduce complexity and streamline processes.
- PCI Compliance: Ensuring compliance with PCI standards without burdening their clients with additional security concerns.
BlueTime’s Orchestra emerged as the ideal solution to address these challenges. Here’s how Orchestra met and exceeded the customer’s needs:
The Solution
Versatile Payment Gateway Integration
The Universal Payment Gateway supports integration with 70 payment gateways worldwide, with the flexibility to add new gateways as needed. This capability ensured that all clients of our customer could continue using their preferred payment gateways seamlessly.
Custom Branded Payment Forms
Using BlueTime’s hosted forms, our customer created custom-branded card payment forms for each of their clients. These forms were integrated via an iFrame, maintaining a consistent brand experience while simplifying the integration process.
Enhanced Security and Compliance
By hosting the payment forms on BlueTime’s system rather than the clients’ systems, the solution mitigated PCI compliance concerns. This ensured that all sensitive data was handled with the highest security standards, offering peace of mind to both our customer and their clients.
Simplified Payment Routing
Storing merchant account information within the UPG allowed for seamless transmission with each transaction, effectively resolving all payment routing logistics and ensuring smooth, error-free transactions.
Results
The implementation of Orchestra by BlueTime transformed our customer’s payment processing capabilities. The comprehensive support for multiple payment gateways, coupled with the ease of creating and integrating secure, custom-branded payment forms, resulted in a streamlined and highly secure payment process. This not only met but exceeded our customer’s expectations, allowing them to provide their clients with a superior, secure, and efficient payment processing experience.
Want to Keep Your Payment Solutions Seamless?
BlueTime makes sure your payment solutions and PSP integrations are easy to integrate, simply to use and as efficient as possible. Learn more about how we can optimize your payment stack and keep your customers secure.