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Support helpdesk
BlueTime support
Here you can find information on how to contact support for different issues.
Our support team is available 24/7 to assist with any urgent issue affecting your production account. For all other issues, our business hours are: Monday-Thursday 9am – 7pm, Sunday & Friday 9:30am – 5pm GMT+0 (Ireland).
Email PCI Booking support
For all support requests, please send an email to support@pcibooking.net.
In order to help resolve your issue as quickly as possible, please provide us with the following:
1. Your PCI Booking username, or the company name associated with your account.
2. A full description of the issue you are having:
- What you attempted,
- The resulting behaviour,
- If possible, a detailed example of the request that was sent to the API and the response that you received.
3. A description of the resulting behavior which was not as expected.
Call PCI Booking support
Due to the intricate nature of PCI Booking, and in order to expedite a resolution of your issue, we recommend that you first describe your issue in an email – which will in turn provide you with a ticket ID for that email. Then proceed to call our support team and reference the ticket ID.
You can reach our support team at one of the following numbers:
Ireland +353 1 253 0554, Ext. 2
United Kingdom + 44 203 411 3843, Ext. 2
United States +1 346 223 0369, Ext. 2
PCI Booking offers urgent support for production accounts. Urgent support is not available for sandbox account.
An urgent issue is defined as an issue that is affecting a client’s ability from using their production account. All other issues should be directed at non-urgent channels.
To contact our urgent support lines:
Email PCI Booking urgent support
Please first email our support team at urgent@pcibooking.net and provide us with:
1. Your PCI Booking username, or the company name associated with your account.
2. A full description of the issue you are having:
- What you attempted,
- The resulting behaviour,
- If possible, a detailed example of the request that was sent to the API and the response that you received.
3. A description of the resulting behavior which was not as expected.
Call PCI Booking support
Once you have sent the email, you will receive a ticket ID for your questions. Please call our urgent hotline at one of the below numbers and provide the attendant with the ticket ID – they will contact our on-call support person who will immediately start working on resolving your issue.
Ireland +353 1 253 0554, Ext. 4
United Kingdom + 44 203 411 3843, Ext. 4
United States +1 346 223 0369, Ext. 4
Email PCI Booking support
For all support requests, please send an email to support@pcibooking.net.
In order to help resolve your issue as quickly as possible, please provide us with the following:
1. Your PCI Booking username, or the company name associated with your account.
2. A full description of the issue you are having:
- What you attempted,
- The resulting behaviour,
- If possible, a detailed example of the request that was sent to the API and the response that you received.
3. A description of the resulting behavior which was not as expected.
Call PCI Booking support
Due to the intricate nature of PCI Booking, and in order to expedite a resolution of your issue, we recommend that you first describe your issue in an email – which will in turn provide you with a ticket ID for that email. Then proceed to call our support team and reference the ticket ID.
You can reach our support team at one of the following numbers:
Ireland +353 1 253 0554, Ext. 2
United Kingdom + 44 203 411 3843, Ext. 2
United States +1 346 223 0369, Ext. 2
Still not what you're looking for?
For billing issues please contact billing@pcibooking.net
For sales issues please contact sales@pcibooking.net